Our shoes are handcrafted with delicate care and impeccable precision exclusively in Los Angeles. We work with one of the last remaining shoe factories in the area so we have the privilege of personally knowing the artisans who bring our shoes to life. With durable design in mind, each pair of shoes is part of an ever-growing collection that transports the Ma’am world from Los Angeles to you.
Foam Cushion Sole
Comfortable and flexible, we've put 3mm of poron foam cushion from heel-to-toe in our shoes. This insole provides superior cushioning and shock absorbency to keep you comfortable all-day long.
Inner + Outer Arch Support
Support at the inner and outer arches helps stabilize your strut and distribute weight more evenly as you walk.
Genuine Leather Outsole
Durable shoes begin at the sole. Our outsoles are made of leather that shapes to your foot, allowing natural contouring to take place with wear.
Highest Quality Materials
Handcrafted from the best tanneries in Italy, our leather and suedes materials are butter soft and mold to you.
Made in Los Angeles
Our commitment to local manufacturing means that every pair of shoes passes through our warehouse for quality testing and approval, and we’re able to employ manufacturing talent throughout Los Angeles.
Fit + Care
All our shoes do fit true to size. That being said, shoes and feet are fickle. If you are in-between sizes, we do recommend sizing up. Please note that suede does stretch (a little) so do not fret if your shoes feel a little tight when you first put them on.
If you want to talk to someone who has spent a lot of time in our shoes, our customer service team can offer recommended sizing instructions for every product.
We offer one standard width (medium) for all shoe styles.
All our shoes have elastic or adjustable straps which make them comfortable for most foot widths.
We highly recommend avoiding exposing your Ma'am Shoes to water and moisture.
To provide your suede shoes with an extra coat of protection, we like to spray a moisture repellent (such as Scotchgard) on our shoes before their first wear. Please carefully follow instructions before using to avoid injury and discoloring your shoes!
For cleaning, please take your shoes to a trusted shoemaker or cleaner specializing in leather and suede.
The sizes listed are displayed with real-time accuracy with our most up-to-date stock information. If you sign up for a waitlist, we will notify you if an item is returned or when another batch is added to our site.
Once your order has shipped, you will receive a shipping confirmation email containing your FedEx tracking number.
Our warehouse works quickly so we can get your orders out to you as soon as possible! If you need to make a change to your order contact us ASAP by email at email@example.com.
We currently accept all major credit and debit cards, Google Pay, Apple Pay, PayPal and Afterpay.
Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".
Your order will ship from our warehouse the same day (if placed before 11 a.m. PST on business days) or the next business day after completion. Please note, we do not ship on weekends or holidays. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.
Unfortunately, we do not ship internationally. Please keep an eye out because that may be changing very soon!
We are unable to ship to either a P.O address or freight forwarder.
Returns + Exchanges
We gladly accept returns within 30 days of purchase. You have 7 days from the time you request your return to drop off your return with USPS. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.
To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. We recommend trying on your shoes on a carpeted floor to avoid scuffing the bottom of your shoes. Ma’am Shoes has the right to refuse returns that do not meet these requirements.
Please reach out to our customer service team so we can accommodate your specific return needs at firstname.lastname@example.org.
To make a return, please visit our Return Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
We offer free returns and exchanges on full priced items.
After you move through the return steps online, you’ll immediately receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
We ship exchanges within 3 business days - even before we receive your original order.
You will receive a refund within 30 days from the time we receive your return. Please keep a record of your return tracking number.
You will be able to request a password change below the login area labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting your password, please reach out to our customer service team.
You may check out as a guest, however, creating an account with us will expedite the checkout process and make it easier to view your order history and initiate returns.