Our small team is doing the very best we can to process and deliver your order as soon as possible, however we appreciate your patience during this unusual time. Our warehouse fulfillment center is operating with a reduced staff and hours to comply with heightened safety precautions recommended by the CDC and our state guidelines. This may result in a longer processing and shipping timeline, however most orders are dispatching the warehouse facility within 5 days of placement. Please note that this is subject to change based on demand and is not guaranteed.
Fit + Care
All our shoes do fit true to size. If you are in-between sizes, we do recommend sizing up. Please note that suede does stretch (a little) so do not fret if your shoes feel a little tight when you first put them on.
If you want to talk to someone who has spent a lot of time in our shoes, our customer service team can offer recommended sizing instructions for every product.
We offer one standard width (medium) for all shoe styles.
All our shoes have elastic or adjustable straps which make them comfortable for most foot widths.
We highly recommend avoiding exposing your Ma'am Shoes to water and moisture.
To provide your suede shoes with an extra coat of protection, we like to spray a moisture repellent (such as Scotchgard) on our shoes before their first wear. Please carefully follow instructions before using to avoid injury and discoloring your shoes!
For cleaning, please take your shoes to a trusted shoemaker or cleaner specializing in leather and suede.
The sizes listed are displayed with real-time accuracy with our most up-to-date stock information. If you sign up for a waitlist, we will notify you if an item is returned or when another batch is added to our site.
Once your order has shipped, you will receive a shipping confirmation email containing your FedEx tracking number.
Our warehouse works quickly so we can get your orders out to you as soon as possible! If you need to make a change to your order contact us ASAP by email at email@example.com.
We currently accept all major credit and debit cards, Google Pay, and Apple Pay.
Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".
Your order will ship from our warehouse the same day (if placed before 11 a.m. PST on business days) or the next business day after completion. Please note, we do not ship on weekends or holidays. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.
Unfortunately, we do not ship internationally. Please keep an eye out because that may be changing very soon!
We are unable to ship to either a P.O address or freight forwarder.
Items can be returned within 14 days from receipt for a refund. You have 7 days from the time you request your return to drop off your return with FedEx.
To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. Ma’am Shoes has the right to refuse returns that do not meet these requirements.
Please note, during this uncertain time, we will do our best to be flexible and are willing to accommodate returns beyond the return time frame, as we know it may not be possible to send items back to us at this time. Please reach out to our customer service team so we can accommodate your specific return needs.
To initiative a return, please go to the Return Center and follow the required steps. If you have any questions, feel free to email firstname.lastname@example.org.
We offer free returns on full priced items.
Unfortunately, our small team cannot process exchanges at this time. We recommend initiating a return and then placing another order at your earliest convenience. Give us time on this one, we’ll get there. Promise!
Please keep a record of your return tracking number. You will receive a refund within 5 days from the time we receive your return.
You will be able to request a password change below the login area labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting your password, please reach out to our customer service team.
You may check out as a guest, however, creating an account with us will expedite the checkout process and make it easier to view your order history and initiate returns.