Our shoes are handcrafted with delicate care and impeccable precision exclusively in Los Angeles. We work with one of the last remaining shoe factories in the area so we have the privilege of personally knowing the artisans who bring our shoes to life. With durable design in mind, each pair of shoes is part of an ever-growing collection that transports the Ma’am world from Los Angeles to you. 

All our shoes do fit true to size.  That being said, shoes and feet are fickle. If you are in-between sizes, we do recommend sizing up.  Please note that suede does stretch (a little) so do not fret if your shoes feel a little tight when you first put them on. 

If you want to talk to someone who has spent a lot of time in our shoes, our customer service team can offer recommended sizing instructions for every product.

We offer one standard width (medium) for all shoe styles.

All our shoes have elastic or adjustable straps which make them comfortable for most foot widths.  

The sizes listed are displayed with real-time accuracy with our most up-to-date stock information. If you sign up for a waitlist, we will notify you if an item is returned or when another batch is added to our site.

Once your order has shipped, you will receive a shipping confirmation email containing your FedEx tracking number.

Our warehouse works quickly so we can get your orders out to you as soon as possible! If you need to make a change to your order contact us ASAP by email at hello@maamshoes.com.

We currently accept all major credit and debit cards, Google Pay, Apple Pay, PayPal and Afterpay.

Your order will ship from our warehouse the same day (if placed before 11 a.m. PST on business days) or the next business day after completion. Please note, we do not ship on weekends or holidays. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.

Unfortunately, we do not ship internationally.  Please keep an eye out because that may be changing very soon!

We gladly accept returns within 30 days of purchase on all full priced items.  You have 7 days from the time you request your return to drop off your return with USPS.  Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.

To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. We recommend trying on your shoes on a carpeted floor to avoid scuffing the bottom of your shoes.   Ma’am Shoes has the right to refuse returns that do not meet these requirements. 

Items marked 'final sale' are not able to be returned.

Please reach out to our customer service team so we can accommodate your specific return needs at hello@maamshoes.com.

To make a return, please visit our Returns Center at and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange. 

 If you have any questions, feel free to email hello@maamshoes.com.

We offer free exchanges on full priced items. All returns are subject to a $10 restocking fee.

Once you initiate your return through our Returns Center at and you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

We ship exchanges within 3 business days of when you ship your returned item - even before we receive your original order. 

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You will be able to request a password change below the login area labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting your password, please reach out to our customer service team.